Have a concern about an appliance we repaired?
Contact MBG Appliance Services with your invoice number and tell us what has changed. We will review your repair record and explain the next step.
Your repair coverage
- Parts: up to 5 yearsParts we install are covered for up to 5 years. The period for each part depends on the part and its manufacturer, and is shown on your invoice.
- Labor: 90 daysOur workmanship on the repair is covered for 90 days from the repair date, subject to the coverage and exclusions provided with your repair.
- Commercial and marine serviceCoverage for commercial or marine applications is stated separately in the written estimate and warranty.
Requesting warranty assistance
- Call 888-841-1175 or email hello@mbgapplianceservices.com.
- Provide your name, service address, invoice number if available, and the appliance involved.
- Describe the current symptoms and when they began. A photo or short video may help.
- We review the previous work and arrange an assessment when needed.
Submitting a request does not itself determine coverage. We will explain whether the issue falls within your written warranty and obtain approval before performing chargeable work.
What the warranty addresses
Coverage applies to the repair described in your written warranty. It is not a promise that every component in the appliance will remain free from future failure.
Coverage boundaries
The written warranty will identify any exclusions relevant to the repair, such as a new unrelated component failure, damage caused by misuse or outside utility conditions, or services limited to inspection and cleaning.
Customer-supplied parts, temporary repairs, and pre-existing defects require specific written treatment. Any limitation involving third-party work addresses damage caused by that work, and does not automatically cancel unrelated coverage. Exclusions cannot override non-waivable legal rights.
Common warranty questions
- Is this the same as a manufacturer warranty?
- No. MBG’s repair warranty concerns covered work we performed. Manufacturer coverage is administered under the manufacturer’s own terms.
- Will I pay for a return visit?
- Charges depend on whether the problem is covered and what your written warranty includes. We will explain any potential charge before you authorize a chargeable visit or repair.
- What if I cannot find my invoice?
- Contact us with your name and service address so we can try to locate the record.
- What if my original repair used different terms?
- The warranty provided with that repair continues to apply. A later website update does not retroactively reduce your coverage.
Contact
MBG Appliance Services
433 Plaza Real, STE 275
Boca Raton, FL 33432
888-841-1175
hello@mbgapplianceservices.com